Run-time error 9: subscript out of range

Jesse Long -

When uploading to Availability Online, receive runtime error 9 subscript out of range

Does not occur with any other online availability service.

This is due to the fact that the you have set "chart visual settings" in the Availability Online administrator site to show 2 years of data. This is NOT supported in Rezo.

 

Work Around/Solution:
Go to Availability Online setup (www.availabilityonline.com) > chart visual settings > years of data. 

Set to 1 ("one")
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1 Comments

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    James Pumpelly

    This might also occur when trying to issue a refund to a credit card when the original payment is more than 21 days old.

    To resolve this you must do a charge-back and not a refund.

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