RezStream Additional References

RezStream Support -

RezStream Additional References

Documents available for download on the documentation download page.

 

RezStream Professional:

 

http://www.rezstream.com/documentation_rezstream_professional.htm

 

  • RezStream Professional Front Desk Guide
  • RezStream Property Management Module User’s Guide
  • RezStream Professional Credit Card Processing Manual

 

RezStream Booking Engine:

 

http://www.rezstream.com/documentation_rezstream_booking_engine.htm

 

  • RezStream Booking Engine User’s Guide
  • RezStream Booking Engine Quick Start Guide
  • RezStream Professional Booking Engine User’s Guide
  • RezStream Booking Engine Payment Gateway Configuration

 

RezStream also offers training demos on a variety of topics accessed from the following web page.

 

http://rezstream.com/software_demos.htm

 

 

Glossary

RezStream uses some terminology in its software that may not be familiar to all users. Please refer to this list of terms used in RezStream products.

 

Active: In RezStream Professional, "active" refers to a reservation that is "in-house," usually meaning that the guest has checked in. "Active" status, however, does not require that the guest be checked in, as in some situations a guest may check in a day late, but still be liable for all charges for the entire reservation.

 

Accounts Payable: An amount due back to the guest, e.g., the guest pays a deposit of $100 and then cancels the reservation. You charge a $25 flat cancellation fee, which is applied to revenue. The remaining $75 is moved to the Accounts Payable account until this amount is refunded. Accounts Receivable: An amount due to the property, e.g., a guest pays a one-night deposit of $100 toward a two-night stay and then departs without paying the $100 balance due. The remaining $100 due to the property is a receivable.

 

Accrual Accounting: RezStream Professional strictly follows the accrual accounting method of accounting. Accrual accounting is considered a "generally accepted accounting principle" and is used by most businesses around the world. When using the accrual accounting method, revenue is recognized only when a service is provided. In terms of lodging, this means when a person stays at your property, you have earned revenue for that stay. If a person has only stayed one night, then you have only earned one night of revenue. On the second night, you earn another night of revenue, and so on. With this in mind, if a guest pays for a room in advance, the payment is consider a liability and is held as an Advance Deposit until it is converted into revenue.

 

Advanced Deposit: An amount recorded for a future reservation, or in the case of an existing reservation, the portion of the payment that applies to a future date, e.g., a guest is arriving today for two nights, at $100/night, for a total stay of $200. The payment is received in full for the reservation. Since today is the first night of the stay, $100 of the reservation will apply to revenue, and the remainder will apply to Advanced Deposits. When the second night of the stay occurs, the remaining $100 will then be applied to Revenue.

 

Actual Price vs. Retail Price: Only relevant in a situation where a discount has been applied. In this case, the actual price is the rate after the discount and the retail price is the price of the rate before the discount.

 

Base Cap: Base capacity is the number of people on which a rate is based, e.g., if a rate is based on double occupancy, the base cap would be 2.

 

Booking Engine: Refers to the RezStream Booking Engine, which allows you to provide real-time availability and confirmed reservations from your website. The RezStream Booking Engine is capable of automatically charging a deposit to the guest's credit card. The RezStream Booking Engine is also used when using the GDS (Global Distribution System).

 

Call Accounting: This refers to the ability to track phone charges from your rooms.

 

Card Present: Refers to a credit card transaction where a credit card is swiped for payment. This term is frequently used in conjunction with the built-in credit card processing feature of RezStream Professional.

Card Not Present: Refers to a situation where a credit card number is keyed in manually. This term is frequently used in conjunction with the RezStream Booking Engine. However, it is important to note that a Card Present account can also be used to manually key credit card numbers.

 

Cash Accounting: Some businesses use the cash accounting method of accounting, meaning that revenue is recognized as soon as payment is received. This is an important concept to keep in mind, especially when selling gift certificates. Since gift certificates are a complicated issue for many properties, RezStream Professional cannot determine when revenue is recognized for a gift certificate. With this in mind, when a gift certificate is sold, the revenue is recognized immediately. If you would like to recognize the revenue when a gift certificate is redeemed (not when purchased), then you should not "sell" the gift certificate in RezStream Professional until the guest arrives. Charges and Payments: In RezStream Professional, charges and payments mean two different things. Charges are items such as room charges, POS charges, etc. These are the items you sell and are used to help determine your revenue. Payments are completely separate from charges and do not affect revenue. Payments determine whether or not you have received payment for services provided or items sold. This is a very important concept when considering the reports in RezStream Professional. See the term Accrual Accounting for more information.

 

Folio: Invoice or receipt.

 

Gateway: Also referred to as Payment Gateway. This refers to a third party, which is used to pass credit card data to the processor, or platform. RezStream Professional cannot "talk" directly to the processor, so we must use a payment gateway to relay the credit card information to the gateway, which then talks to the processor to obtain an approval code, which is then passed back to RezStream Professional. Once this approval code is received, RezStream Professional recognizes the credit card as charged. The gateway also determines the time at which your credit card charges are "batched." Typically this is midnight, but can be configured on the gateway. See the Credit Card Processing Overview help file topic for more information.

 

GDS (Global Distribution System): Refers to a worldwide database that provides availability to travel agents (both human travel agents as well as "virtual" travel agents, such as Orbitz, Travelocity, and Expedia). Sometimes referred to as ODS or "Onward Distribution System." In order to participate in the GDS, you must first set up a RezStream Booking Engine account. See the help file topic on GDS for more details.

 

Min Len: Minimum length when referring to a minimum night stay. ODS (Onward Distribution System): Same as GDS.

 

Pocket PC: A Pocket PC is a handheld device similar to a Palm, but which uses the Windows Mobile operating system. One of the advantages of the Pocket PC is that it highly compatible with the Windows desktop operating system. This results in a more powerful and flexible mobile device. For more information: http://www.microsoft.com/windowsmobile/products/pocketpc/default.mspx.

 

Past: In RezStream, "past" usually refers to a reservation that has checked out or that has come and gone. POS: Point of sale. This section is used to define all items that are not room or rental rates. This includes, but is not limited to, gift items, food/beverage items, cancellation fees, or any other miscellaneous items.

 

Reserve Day: This is the "calendar,” "reservation grid," or “Daily screen.” This is the main screen in RezStream Professional. Most of the day-to-day work is managed from here.

 

Selection: This refers to a "query" to the database.

 

Stayover: A stayover refers to a reservation that is departing on a day in the future.

 

Tax Class: A group of taxes. Typically a "tax class" consists of any number of taxes, which are always used or linked together. For example, you might always charge state, local, and bed taxes in association with room rates. However, you might only charge state tax for food and beverage items, and state and local tax for gift items. In this case, you would have three tax classes or groups.

 

Web Module: Online availability. In other property management programs, the web module is an "add-on." In RezStream Professional, it is fully integrated into the program and offered at no extra cost. 

 

Hardware Requirements

RezStream Professional is a very powerful program and we recommend that you install it on the fastest computer that you own.

 

The specific requirements for using RezStream Professional are listed below. When possible, you should meet the recommendations.

 

  • Operating System: Windows 98 Second Edition or newer (Windows XP Professional recommended)
    • Windows XP Home can be used but is NOT recommended in a networked environment
  • Processor: Pentium 4 1.7GHz or newer (Pentium 4 2.4GHz recommended)
  • RAM: 256 MB or greater (512 MB recommended)
  • Hard Drive: 1GB of available hard disk space (10GB or larger hard disk recommended)
  • Display: 17" monitor at 1024 x 768 resolution or greater.
  • Drives: CD-ROM drive (CD-RW recommended)
  • Internet Connection : 56K modem (required for program updates) or 24/7 high-speed connection (required for optional RezStream Booking Engine and credit card processing modules)
  • Network (optional): 10 Mbit network connection (100 Mbit wired connection recommended)
  • Recommended Items:
    • Mouse with scroll wheel
    • Removable storage, such as CD/RW Drive , Zip drive, or USB key drive o Microsoft Outlook - full version (for expanded email capabilities)  

 

General Networking Setup Guide

RezStream Professional supports networking between multiple computers, which allows users to link computers and share one data file. You may then make reservations from multiple networked locations. It is a prerequisite that you network your computers before you can take advantage of RezStream Professional's networking features.

 

The following document outlines the steps for setting up your network to function with RezStream Professional.

 

This document is provided as a convenience to our customers only. Please note that the RezStream support team can only assist you with setting up the RezStream Professional program on your network. All other aspects of setting up a network, including network hardware and network connections, are the responsibility of the customer.

 

Important Networking Notes

  • It is necessary that each remote computer be able to see the C:\Program Files\RezStream\ directory on the server.
  • Each machine should have properly installed local printers before configuring RezStream Professional.
  • Make sure the version of each copy of RezStream Professional is the same. If you need to run an update, close RezStream Professional on all but one machine. From the one machine, go to Help > Support > Download RezStream Update. Run the update and then open RezStream Professional. Once you are back in the program you may open RezStream Professional on all other machines. The other machines will update automatically.
  • We recommend using a wire method (i.e. – Ethernet) to network PC’s together whenever possible. We recommend a 1000 megabit per second network or faster. We do not recommend 10Mbps or slower wireless (11Mbps) networking. Some of the newer wireless systems are now faster and the price for wireless networking is dropping. If you do go with a wireless system, RezStream recommends 54g or faster. We do not recommend using VPN (virtual private networking) with RezStream Professional due to the way each computer on the network accesses the database file. However, you may use a remote access program such as Terminal Services, Remote Desktop, or any web-based application.

  • You will need to purchase additional licenses for RezStream Professional for each computer you wish to network. Call RezStream support at 303-872-0220 for help in setting your network path for RezStream Professional or to purchase additional licenses.
    • RezStream charges additional fees for yearly tech support for networked users. Please call RezStream sales at 866-360-8219 for a quote.

 

Step One - Physical Network

Set up your physical network. RezStream Professional requires at least a wired 10 Mbps network (e.g. 10BaseT), although a 100 Mbps network (e.g. 100BaseT) is recommended. It is also possible to use a wireless network; however, you should use the fastest wireless network available (802.11a or 802.11g is recommended). Keep in mind that wireless networks do not always work well when computers are located many floors and/or walls apart. It is highly important that all computers have a reliable and consistent connection to the network.

 

The typical network requires that each computer have a network card and be connected to each other by means of a "hub" or "switch" device. It is also possible to network two computers directly by way of a special network cable called a "cross-over" cable. Please consult your local network technician for more information or read one of the many books available on the subject of computer networks.

 

Step Two - Servers and Clients

To understand how networking is applied in RezStream Professional, it is important to understand the basic concept of "server" and "client" computers. A server is a computer that "serves" data to other computers on the network. Computers that access the data on the server are called clients.

 

RezStream Professional requires that you designate one computer the "server" or "master" computer, which will hold the RezStream Professional database file. This computer can be a desktop computer or a specially designated server computer. The remaining computers are considered clients.

 

Make a note of the name of this server computer. To locate the name of your server in Windows 2000/XP, right click on "My Computer" (either on the Desktop or in the Start menu), and click on "Computer Name." In Windows 98/ME, right click on "Network Neighborhood," select "Properties," then "Network Identification."

 

Step Three - Creating a Network Share

Create a network share that contains the RezStream Professional database on the server computer. For specific instructions pertaining to the version of Windows you are using, see the sub steps below.

 

1. Windows XP (simple file sharing* NOT ENABLED)

 

a. Locate the RezStream folder (typically found in C:\Program Files\RezStream).

b. Right-click on this folder and select "Sharing and Security.”

c. Click on the radio button titled "Share this folder." "Share name" should say RezStream.

d. Click on the button titled "Permissions." Select "Everyone" from the list of group or user names. Under "Permissions for Everyone," click the box titled "Full Control."

 

2. Windows XP (simple file sharing* ENABLED)

 

a. Locate the RezStream Professional folder (typically found in C:\Program Files\RezStream).

b. Right-click on this folder and select "Sharing and Security."

c. Check the boxes titled "Share this folder on the network" and "Allow network users to change my files." Share name should be RezStream.

 

To find out whether or not simple file sharing is enabled, do the following: open My Documents (accessible by either double-clicking on the My Documents icon on the desktop, or by opening the Start menu, then right-clicking on My Documents and selecting "Open"). Click on the Tools menu, then Folder Options, and click on the View tab. Scroll down and look for the "Use simple file sharing" entry. If the box is checked, then simple file sharing is enabled.

 

3. Windows 98/ME

 

a. Enable file sharing. To do this, right click on the Network Neighborhood icon on your desktop, select Properties, then File and Print Sharing, then check off "I want to be able to give others access to my files." Click OK, then OK again. Windows will probably ask you for your Windows install CD, so you will need to have this available. Click on Restart when prompted.

b. Locate the RezStream Professional folder (typically found in C:\Program Files\RezStream).

c. Right-click on this folder and select "Sharing."

d. Click on the radio button titled "Shared As." "Share Name" should be RezStream. Under "Access Type," click on the radio button titled "Full."

 

4. Windows 2000

 

a. Locate the RezStream Professional folder (typically found in C:\Program Files\RezStream).

b. Right-click on this folder and select "Sharing and Security."

c. Click on the radio button titled "Share this folder." "Share name" should say RezStream.

d. Click on the button titled "Permissions." Select "Everyone" from the list of Group or user names. Under "Permissions for Everyone," click the box titled "Full Control."

 

Step Four - Accessing the Network Share

Confirm that you can "see" the server computer on the network from all client computers. To do this, open "Network Neighborhood" or "My Network Places" on each of the client computers. Open "Entire Network," then "Microsoft Windows Network." You will now see your network workgroup or domain (usually an icon with 3 connected computers), which may be named "Workgroup" or similar. Open this workgroup/domain and look for the name of the shared folder (typically called RezStream). Open this folder and you should see a file named RD2004.mdb.

 

Step Five - Setting the Network Refresh on the Server

Open RezStream Professional on the server computer (if you are not running RezStream on the server computer, then skip this step). Go to the Reserve Day (Daily reservation) screen. Click on File > Network Refresh and set the network refresh to some value other than "None." This value will determine how often the Reserve Day calendar (availability calendar) is refreshed on each of the networked computers, in seconds. Make a note of this value as all computers will need to be set to the same value.

 

Step Six - Attaching the RezStream Clients to the Server

Open RezStream Professional on the desktop computers. Click File > Network Path and then click "New." You will now need to browse to the location on your network that contains your database file. If you are using Windows XP you can click on My Network Places, open the "RezStream on SERVER" folder (where SERVER is the name of your server computer), and select the RD2004.mdb file. If you do not see the RezStream folder, you can open Entire Network, then open Microsoft Windows Network, then open your network workgroup. Open the server computer and then open the RezStream folder. Select the RD2004.mdb file. Next, click on "Open" and then "Select." You will see a message box that says "Resetting data path for RezStream.” You will now be using the data file at \\SERVER\RezStream\RD2004.mdb" or similar, depending on your particular network path.

 

RezStream Professional will close and reopen, prompting you to select a username and enter a password.

 

Go to the Reserve Day (Daily reservation) screen. Click on File > Network Refresh and set the interval to the same interval you set on the server computer.

 

Congratulations! You have now set up RezStream Professional on your network and can begin using the program.

 

Networking Tips

 

  • Selecting a refresh interval is the best way to provide automatic refreshing of the Daily screen. A refresh of the Daily screen can be forced manually by moving to a new date or clicking on the blue stickpin icon next to the calendar. You can also force the Contact Data screen to update by pressing CTRL-U on your keyboard. This is useful in the event that you are editing the contact record at the same time that another user is viewing it.

  • We recommend that you do not install your Server data file in a special "data folder." The default location for RezStream Professional and its data file is: C:\Program Files\RezStream. Each remote machine will have RezStream Professional installed on it, but the remote programs will share the data file on the Server. The problem with installing the RezStream Server data file in a remote folder is that if there ever is a problem, your weekend employees may not know where the data is stored and it will be much more difficult for RezStream’s tech support staff to assist them with troubleshooting and fixing the problem.

  • The server must be turned on in the morning before launching RezStream Professional on another "remote" computer." "Remote" computers should be turned off first before turning off the Server computer at night.

  • If you lose your network connection, it will be necessary to turn the Server on first, then each remote machine. Then repeat the steps in section “Step Six” on each remote machine.

 

Networking RezStream

RezStream Professional supports networking between multiple computers, which allows users to link computers and share one data file. You may then make reservations from multiple networked locations. It is a prerequisite that you network your computers before you can take advantage of RezStream Professional's networking features. For more information on setting up your network, please see the General Networking Setup Guide.

 

Important Setup Notes

  • It is necessary that each remote computer be able to "see" the C:\Program Files\RezStream\ directory on the Server . Please see the General Networking Setup Guide in these Help Files for more details on this subject.

  • Every machine should have properly installed local printers before configuring RezStream Professional.

  • Whenever you update the version number for RezStream Professional, it must be updated to each machine on the network. Each program version number must be identical at all times. To see your current version number, go to Help > About within RezStream Professional. Make sure the program version numbers match and remember to update each machine whenever you download updates on any machine.
  • We recommend that you use wire method networking whenever possible ("Ethernet").
    • We recommend a 1000 megabit per second network or faster.
    • We do not recommend 10Mbps wired or slower wireless (11Mbps) networking. o Some of the newer wireless systems are now faster and the price for wireless networking is dropping.
      • If you do go with a wireless system, RezStream recommends a 54Mbps or faster connection.
    • We do not recommend using VPN (virtual private networking) with RezStream Professional due to the way each computer on the network accesses the database file.
  • You will need to purchase additional licenses for RezStream Professional for each computer you wish to network. Call RezStream support at 303-872-0220 for help in setting your network path for RezStream or to purchase additional licenses.
  • RezStream charges additional fees for yearly tech support for networked users. Please call RezStream sales at 866-360-8210 for a quote.
  • If you need to connect to RezStream Professional from a location that is physically separate from the main database location (e.g. separate buildings or properties), you can use remote access software such as PcAnywhere or Terminal Services. However, some of these software packages are complicated to use and may require the assistance of a local tech support team.

Configuring RezStream Professional on your Network

Please complete the following steps 1-3 for all your networked computers. Complete steps 4-5 for each remote computer but not on the Server.

  1. Install RezStream Professional on each machine that is part of the network. You will need a different unlock code and a user license for each machine. To enter the unlock code, click Help > Register RezStream. Call RezStream technical support at 303-872-0220 for these unlock codes.

  2. Go to the Daily reservation screen and click File > Network Refresh. Pick a 30-40 second refresh interval from the menu.
    1. Refresh interval is the length of time between automatic refreshing of the Daily screen which allows a user to see any new reservations that have been input by other users.
    2. Selecting any date from the Daily screen will also automatically refresh any remote computer that you are sitting in front of.
    3. Clicking on the "blue stickpin" icon also refreshes the Daily screen.
  3. On each computer, go to Tools > Print Options.
    1. Make sure each computer has local printers installed and that each machine is set to print to the printer that is normal for that machine.
    2. Each machine can print to different printers or to the same printer. However, each machine must have at least one printer installed on it.
    3. You may use the same or different printers for reports, invoices, and letters.
      1. This allows for flexibility to print to faster printers for basic printing, but to different printers for color, etc.
  4. On the remote computers only, click File > Network Path.
    1. Click the "Browse" button that appears near the bottom of the "Data Path Selection" dialogue screen.
    2. In the "Select Path to Network Data" dialog, click on the drop down arrow near the top of the screen, (directly to the right of the "look in" pathway.)
    3. Double click on your network neighborhood icon to locate the Server.
      1. Locate the C:\Program Files\RezStream\RD2004.mdb on the server.
      2. After locating it, click the "Open" button below and to the right of the dialog that you are in. This will take you back to the data path selection area.
  5. After retuning to the "Data Path Selection" dialog, left click the "Select" button.
    1. RezStream will close automatically and re-open.
    2. Enter your username and password.
    3. You should now be pointing at the database file on the server .

Networking Tips

  • Selecting a refresh interval is the best way to provide automatic refreshing of the Daily screen.
    • To set the refresh interval, click File > Network Refresh.
      • The refresh options are in seconds. Note: A refresh of the Daily screen can be forced manually by moving to a new date or clicking on the blue stickpin icon next to the calendar.
  • RezStream recommends that you do not install your server data file in a special "data folder."
    • The default location for RezStream Professional and its data file is C:\Program Files\RezStream.
    • Each remote machine will have RezStream installed on it, but the remote programs will share the data file on the server.
    • The problem with installing the RezStream Server data file in a remote folder is that if there ever is a problem, your weekend employees may not know where the data is stored and it will be much more difficult for RezStream’s technical support staff to assist them with troubleshooting and fixing the problem.
  • The server must be turned on in the morning before launching RezStream Professional on a "remote" computer.
    • "Remote" computers should be turned off first before turning off the server at night.
    • If you lose your network connection, it will be necessary to turn the server on first, then each remote machine. Then repeat steps 4-5 on each remote machine.

Repairing the Database

RezStream Professional uses an Access database. Access databases sometimes get damaged and can be repaired, or in extreme cases, cannot be repaired and must be replaced by a recent "good" backup file. That is why it is critical to make backup files every day of RezStream Professional. To do this, go to File > Backup from the main toolbar in RezStream Professional.

 

What Does the File Repair Utility Do?

The repair utility has several built in features that allow users to attempt to repair corrupt data files, purge unwanted data, reset the data path, and fix other problems.

 

Do not use the repair utility without the supervision of RezStream’s technical support staff.

Using the File Utility

Critical! If you suspect that a database may be damaged, do the following steps:

 

  1. Close RezStream Professional on all machines that have it installed. It is very important to try to repair your main database before you attempt to restore from a backup file.
  2. If you do NOT use a network, open the File Utility by clicking Start > Programs > RezStream > RezStream File Utility. A small box will appear. If the File Utility is not shown in your Start menu, you may access it by opening Windows Explorer and going to C:\Program Files\RezStream. Double-click the RSUtility.exe file.
  3. If you use a network, make sure RezStream is closed on each machine and then open the File Repair Utility on the file server by clicking Start > Programs > RezStream > RezStream File Utility. A small box will appear. If the File Utility is not shown in your Start menu, you may access it by opening Windows Explorer and going to C:\Program Files\RezStream. Double-click the RSUtility.exe file.
  4. Confirm that the window says "Ready" at the bottom.
  5. Select File > Repair File.
  6. The repair will only take a short time and if the File Utility is successful, you will see a message that says "Repair Successful." Once you see this message (above the "Close" button), close the RezStream File Utility screen and attempt to open RezStream Professional. If it opens, check to see if your most recent work is intact. Do this check by going to Reports > Miscellaneous > Log of Activity.

 

Important Notes

  • Do not experiment with different features within the File Repair Utility. These features should only be used in conjunction with our tech support staff. When in doubt, call us at 303-872-0220 before using the File Repair Utility.
  • If you attempt to open the File Utility and it says: "Problem with database connection," the database may not be available. Typically, this is because you are attempting to run the file utility over a network instead of running it from the server. In this case, your network may not be available so the database cannot be accessed. If possible, access the server and try the file utility again.
  • You can easily change the path to the database from the file utility. This is particularly helpful if you are having difficulty accessing the database. To change the path, select File > Set Path. This will change the path of the database both in the file utility and in the main RezStream program. 

Restoring from Backup

Restoring your RezStream Professional files from your backup files should only be used when the normal database is damaged beyond repair or has been deleted. In addition, you may use this feature if you have made a backup file to an external source and wish to view that file within RezStream. If you attempt to open RezStream and you get an error message that says "problem with database connection error” or “database missing," you may need to restore from your most recent backup file.

 

Note: You may be able to repair the data file! See Repairing the Database for more information on repairing your data file.

 

Steps for Restoring from Backup

  1. From the Daily screen, go to Help > Support > Restore from Backup. Only choose the “Yes” button if you are positive that you want to delete your main data file. If in doubt, call RezStream technical support at 303-872-0220 first.

    Warning: Do not answer yes to the question below unless you are sure you want to delete your main database. We strongly urge you to make sure that you have a suitable replacement backup before you delete your main database.

    2013-03-25_16_47_53-RezStream_Professional_Help.png

  2. A screen will appear that will let you select the backup that you would like to restore from. You may browse if you have a backup file on a zip drive or CD.

  3. Choose your most recent backup to restore from. You may right-click on any RezStreamBackup-year-month-day.Zip file to see its properties. Select the most recent file to restore from. Important! If you do not make consistent backups, you will lose critical data if you restore from an old backup.

    Note: Each time you make a backup in RezStream Professional, it keeps track of the backup file by naming it RezStreamBackup-year-month-day.Zip (e.g. RezStreamBackup-20071021.Zip).

    You may also make backups to CDs and zip drives. Make sure you do not make a backup of a damaged file unless you change the name to something like: "damaged.zip" before you save the backup.

  4. After you select the file to restore from, click Open. RezStream will then reload and you will have to enter your password to access the program. Go to Reports > Miscellaneous > Log of Activity to see what transactions are included in the backup file. This will tell you what important data may be missing. 

User Tips and Shortcuts

Overview: RezStream includes many features designed to make using the product more intuitive and visual. There are some general things that will help you understand the program better.

 

You can easily change the number of days displayed on the Reserve Day Screen. Go to the View Menu and select Week, 2 Week, or Month. To change the default display, go to Tools > View Options.

 

Take the time to view key help files within the program. We spent hundreds of hours writing them and they are designed to help you learn more about key features and answer most of your questions. The help files are also updated on a regular basis with explanations of new features and information.

 

There is a copy of the Setup Guide on the CD that you used to install RezStream. They are located in the "Extra" folder. Put the CD in the tray and hold down the shift key until the lights stop blinking on the Computer tower. (This will prevent the auto-start feature from trying to install RezStream again.) Right click on the "My Computer" icon and then select "Explore" from the choices. Double click on the Extra folder to access the Getting Started Guide. You can then print it for future reference.

 

Users can download the latest version of RezStream directly from within the program. First, make sure you are connected to the Internet. Within RezStream go to: Help>Support>Download Update. RezStream will automatically download the latest program update and reports update. When the download is finished, close RezStream and any other programs that are running. (You must close RezStream, not simply minimize it.) You will then see update boxes appear on the desktop screen. Click on them, one at a time, and answer "yes", "continue", or "all" to the overwrite prompts. Then next time you open RezStream, you will have the latest version.

 

There are almost no "double-clicks" in RezStream. By right-clicking on any reservation on the Reserve Day Screen, you will get a detailed list of all the things you can do to alter an existing reservation or view more contact information.

 

There is no need to enter dollar amount signs before you enter dollar amounts in the program. However, if you enter percentages, you need to include the percentage icon after the percentage amount. (Example: 10%)

 

RezStream automatically saves the data that you input into the program. There is no need to click on a "Save Button" in most situations. Data is automatically saved when you transfer from one screen to another. Use the large buttons on the left side of the screen to move between different screens. Occasionally, you will see a "Close" or "Close and Save" button in the bottom right corner of a screen. In these cases click on the "Save" button to record information. These buttons are only in areas where you can modify some information, and they are needed to make sure that you intended to make the changes. You will occasionally see some "Cancel" buttons. These also appear in areas where you can modify information. Use these buttons when you want to cancel changes that you initiate. Otherwise, RezStream does all the saving for you. For more information on how to move around within the program please see the help topic Keyboard Shortcuts.

 

RezStream allows you to visually move or extend daily reservations. See the help file Moving Daily Reservations.

 

To delete entries in the Unit and Rate setup area, you can highlight the line you wish to delete and press the "Delete" or "DEL" key on your keyboard.

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