Online Availability and Internet Reservations

RezStream Support -

Online Availability and Internet Reservations

Online availability is one of the fastest growing services in the travel industry. The benefits of using online availability are numerous, including:

 

  • Potential customers are able to easily see whether or not a room is available on the days that they would like to visit your property.
  • You can increase revenue by posting online availability.

 

Each online availability company that RezStream Professional interfaces with features slightly different benefits and features. Select the company that best reflects your needs. Keep in mind that you do not have to automatically accept reservation requests without first contacting potential customers.

 

RezStream offers several methods for accepting Internet reservations, including:

 

  • RezStream Booking Engine – The preferred method for generating online reservations. The RezStream Booking Engine is a web based program that seamlessly integrates your property’s website and other Internet reservation sites with RezStream Professional, allowing potential guests the ability to book confirmed online reservations. The RezStream Booking Engine provides a high-level of customization and flexibility and it can receive online reservations 24 hours a day, 365 days a year!

 

  • Availability Online - RezStream Professional has a two-way data transfer with Availability Online, meaning that your availability can be uploaded to Availability Online and reservation requests can be downloaded to RezStream Professional.

 

  • EUBookings - A highly recommended web based company that provides inexpensive availability services in Waterford, Ireland. RezStream Professional can upload room availability to EUBookings and also download and enter reservation requests.

 

  • InnRes - A web based company that provides availability services. RezStream Professional interfaces with InnRes and allows you to automatically upload your availability and download reservation requests.

 

  • NetBookings - RezStream Professional interfaces with NetBookings and allows you to automatically upload your availability and download reservation requests. The two-way data transfer feature between RezStream and NetBookings works by allowing you to directly download availability requests into RezStream Professional, without using your email program.

 

  • Webervations - A web based company that provides online availability services. RezStream Professional can upload your availability to Webervations and also download and enter reservation requests into the RezStream Professional software.

 

  • WorldRes - WorldRes provides GDS (Global Distribution System) services for properties of all sizes. 



 

Availability Online

RezStream Professional has two-way data transfer with Availability Online, making it easy for your availability to be uploaded to Availability Online and reservation requests to be downloaded to RezStream Professional. When reservation requests are downloaded from Availability Online, you have the opportunity to accept or reject the requests. If you accept the request, the reservation is automatically uploaded into your RezStream Professional availability. In addition, a confirmation email can be sent to the Internet guest.

 

To set up an account with Availability Online, please contact them directly.

 

Availability Online

PO Box 488

Rutland, VT 05702

888-487-1456

802-774-1124

www.availabilityonline.com

 

Use the following steps for configuring RezStream Professional for use with Availability Online.

 

  1. Click the Tools > Unit and Rate Setup > Individual Units tab on the Unit Setup screen. Select each unit individually from the Pick Unit list that will be available online and enter a checkmark in the Include in Online Availability field. Do this same procedure for every unit that will be included as an online reservation choice.

  2. As part of the Availability Online setup, you will define a sort order for your units. The sort order defined in Availability Online must match the unit sort order in RezStream Professional. Confirm the sort order in RezStream Professional by clicking Tools > Unit and Rate Setup > Individual Units. The sort order is displayed in the Pick Unit table on the left-hand side of the Unit Setup window.

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  3. Click Tools > Online Availability and select the Availability Services tab. Check the “Upload availability” box for Availability Online.

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  4. Enter the User Name, Password, and Req information that you received from Availability Online when configuring your account.

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  5. Check the "Accept online requests" box if your property has elected to download reservation requests from Availability Online to RezStream Professional.

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  6. Select a rate that will be used for Internet reservations booked via Availability Online. Typically, this is your property’s Rack Rate (Rate 1). However, certain properties may elect to create a special "Online" Rate Name using Tools > Unit and Rate Setup > Unit Rate Plans within RezStream Professional.

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    Rate 1 corresponds to the first Rate Name defined (Rack in our example). Rate 2 corresponds to the second Rate Name defined (AAA in our example).

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  7. Click the Update Frequency tab to set the frequency to be used for your availability upload. In the example below, availability will be uploaded to Availability Online every 15 minutes.

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    Refer to the following table when selecting an Update Frequency.

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  8. When using Availability Online with RezStream Professional, you may choose to automatically download reservation requests. The "Two Way Default Online Payment Processing" setting in the Update Frequency tab specifies the default payment choice after accepting reservation requests.

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Configuring Units for Online Availability

Regardless of the online availability service selected, units must be configured in the RezStream Professional software for online availability. To specify that a unit will be available online, use the following steps.

 

1. Click Tools > Unit and Rate Setup.

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2. Click the Individual Units tab on the Unit Setup screen. Select each unit individually from the Pick Unit list that will be available online and enter a checkmark in the Include in Online Availability field. Do this same procedure for every unit that will be included as an online reservation choice.

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3. Click the Close button.

 

 

EU Bookings

With EUBookings, you accept or reject reservation requests. Those requests that are accepted are automatically entered into RezStream Professional. With the EUBookings interface, an email confirmation can be automatically sent to the guest and a deposit can be recorded in the RezStream Professional software. These features help reduce manual input. The EUBookings interface allows you to only upload your availability or also venture into the world of "real-time” reservations. Once you establish an account with EUBookings, you may then set RezStream Professional to automatically upload your availability to their server and receive reservation requests directly into RezStream Professional.

 

EUBookings

3 South Parade

Waterford, Ireland

353 51 855 939

353 51 855932 (Fax)

www.eubookings.com

 

Use the following steps for specifying EUBookings as your property’s source for Internet reservations.

 

  1. Click the Tools > Unit and Rate Setup > Individual Units tab on the Unit Setup screen. Select each unit individually from the Pick Unit list that will be available online and enter a checkmark in the Include in Online Availability field. Do this same procedure for every unit that will be included as an online reservation choice.

  2. Click Tools > Online Availability and select the Availability Services tab.

  3. Check the "Upload availability" box for EUBookings. Check the “Accept online requests” box if your property has elected to download reservation requests from EUBookings to RezStream Professional. Type in your user name and password for EU Bookings.

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  4. Click the Update Frequency tab to set the frequency to use for your availability upload. In the example below, availability is uploaded to EUBookings once every 15 minutes (a set interval).

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    Review other setting options in the Update Frequency tab using the table in the Availability Online section.

  5. When using EUBookings with RezStream Professional, you may choose to download reservation requests directly into RezStream. The "Two Way Default Online Payment Processing" setting allows you to specify a default payment choice after you accept reservation requests via the RezStream Professional two-way feature. This allows you to take a payment after accepting an automatic reservation request. The two-way data transfer feature works by allowing you to directly download reservation requests into RezStream Professional without using an email program. After reviewing and evaluating each request, you can either accept it or reject it. You have complete control over the entire process and there are several choices of how to accept or reject requests. If you decide to accept the reservation request, it will automatically be entered into RezStream without any manual input. In addition, an automatic email is sent to the potential customer regardless of whether you accept or reject the request

Inntopia

To properly set up Inntopia to interface with RezStream Professional, you will need to confirm the following:

 

  1. From the top toolbar in RezStream Professional, under Tools > Online Availability, note that the User ID = Inntopia ID number, NOT the Inntopia login ID.

  2. Note that RezStream Professional room type numbers are equivalent to the Inntopia unit types. Note: In order to get the RezStream Professional room type #'s, you will have to contact RezStream support at 303-872-0220 so that they can guide you through the process. It may be necessary to upload your database to the RezStream support team.
  3. To view or update the Unit Type ID's under the Inntopia interface, you should log in to Inntopia and go to Product > Edit Item (each room or room type is an Item) and view / edit Your Lodging ID for the Item.

  4. From RezStream Professional, click Tools > Online Availability and select the Availability Services tab.

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  5. Check the Upload Availability box for Inntopia. Type in the User ID (Inntopia ID number) that you obtained from Inntopia.
  6. Select the rate to upload. Typically this is your rack rate, although some properties define a special "Online" rate in Tools > Unit Setup > Unit Rate Plans. Note that Rate 1 is equivalent to the Rate Name which has a sort number of 1.

  7. To manually update your availability to Inntopia, select File > Online Availability > Inntopia. 


Internet Reservations Troubleshooting Tips

  • You must sign up for an online availability account with each company individually for which you will be displaying availability.
  • Unit Id names and sort orders must match exactly for each availability company. If you use more than one company, make sure that you set up each account with units displayed in the same order and with the same names. To change your unit Ids and sort order, please see the Individual Units section.
  • You must be connected to the Internet to upload or download availability.
  • Unit Id names and sort orders must match and be accurate for your availability to be uploaded. Make sure your user name and password are entered correctly into RezStream Professional.
  • If you choose "Manual" as an upload method, you must go to File > Online Availability Update > and left-click on the company name that you have an account with. If you are not connected to the Internet, your availability will not be uploaded.
  • If you are not sure if your availability has been sent accurately, view your property’s availability on your web site.
  • Your availability may not show up on your web site for several minutes after you upload your data. Each online company varies in how often they update your site after you upload your data. This time can be as much as 15-20 minutes. 

NetBookings

RezStream Professional interfaces with NetBookings and allows you to automatically upload your availability and download reservation requests. This two-way data transfer feature works by allowing you to directly download availability requests into RezStream Professional without using your email program.

 

NetBookings is an online availability company based in Indiana with numerous users throughout the United States. If you would like to use NetBookings for publishing your online availability company, please give them a call at the number provided below.

 

NetBookings

8806 Fathom Crest

Indianapolis, IN 46256

866-826-6548

317-579-9778

317-579-9779 (Fax)

www.NetBookings.com

 

Use the following steps for configuring RezStream Professional for use with NetBookings.

 

1. Click Tools > Unit and Rate Setup > Individual Units and enter a checkmark in the "Include in Online Availability" box for every unit that will be uploaded to NetBookings.

 

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RezStream Professional Unit IDs and sort order must match the Unit IDs and sort order for NetBookings. Please consult the NetBookings configuration documentation (www.netbookings.com) for additional information about configuring your online account.

 

2. Click Tools > Online Availability and select the Availability Services tab. Check the “Upload availability” box for NetBookings.

 

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3. Enter your user name and password. This information will be received from NetBookings.

 

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4. Check the "Accept online requests" field if reservation requests will be downloaded and entered directly into RezStream Professional. Select a rate that will be used for online reservations at NetBookings.com.

 

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5. Specify the frequency that you would like to upload your availability by clicking the Update Frequency tab.

 

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Review other setting options in the Update Frequency tab using the table in the Availability Online section.

 

RezStream Booking Engine

The RezStream Booking Engine is the preferred method for generating online bookings because it is fully integrated with RezStream Professional.

 

Benefits of using the RezStream Booking Engine include:

 

  • DIRECT BANK DEPOSITS: Payments for bookings made from your website are electronically deposited directly into your bank account within a few business days.
  • EASE OF USE: The RezStream Booking Engine can be accessed via the Internet using a user ID and password. Coupled with RezStream’s industry-leading Property Management Software products, integration is seamless.
  • CUSTOMIZE YOUR LEVEL OF SERVICE: Choose RezStream Booking Engine products and services that make sense for your business, from a simple availability calendar to distribution to all the major travel websites, including Expedia and Travelocity.
  • FLEXIBLE: All property information, policies, unit rates, minimum night stay requirements, ‘blackout’ dates, and items unique to your property are completely customizable.

 

There are several documents available on the RezStream website for configuring and using the RezStream Booking Engine. Use the following link to access these guides. http://www.rezstream.com/documentation_rezstream_booking_engine.htm

 

For additional information about purchasing the RezStream Booking Engine, please contact RezStream Sales at 866-360-8210. 

 

 

Webervations

Webervations is an online availability and Internet reservations company based in Rockbridge, Ohio. RezStream Professional can be configured for a two-way interface with Webervations where your availability can be uploaded and reservation requests downloaded. With reservation requests, it’s up to you whether or not you want to accept or reject the request. If you decide to accept the request, the reservation is automatically entered into RezStream Professional. An email confirmation can then be sent to the guest. Once you establish an account with Webervations, you may then set RezStream to automatically upload your availability to their server and receive reservation requests directly into the Desktop software.

 

Webervations American Dreams, Inc.

23546 State Route 180

Rockbridge, Ohio 43149

740-385-4444

www.webervations.com

 

Use the following steps for configuring RezStream Professional to interface with Webervations for publishing your property’s availability and receiving Internet reservations.

 

  1. Click the Tools > Unit and Rate Setup > Individual Units tab on the Unit Setup screen. Select each unit individually from the Pick Unit list that will be available online and enter a checkmark in the Include in Online Availability field. Do this same procedure for every unit that will be included as an online reservation choice.

  2. Check the Individual Unit Long Name and confirm that it is the same Long Name that you have configured in Webervations. The Unit Long Name must match your configuration in Webervations, otherwise the availability uploads and downloads will not work. Note that extra spaces or other characters in the unit name will cause a mismatch between the two systems.

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  3. Click Tools > Online Availability and check the “Upload availability” box under the Webervations heading.

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  4. Enter the User Name and Password that was assigned by Webervations. In addition, check "Accept online requests" to automatically download and enter reservation requests from Webervations to RezStream Professional.

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  5. Select a rate that will be used for Webervations online reservations.

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  6. Specify the frequency that you would like to upload your availability by clicking the Update Frequency tab.

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Review other setting options in the Update Frequency tab using the table in the Availability Online section.

 

WorldRes

WorldRes provides GDS (Global Distribution Services) for properties of all sizes. Prior to using RezStream Professional to upload your availability to WorldRes, you must first sign a WorldRes contract. Use the contact information listed below.

 

Guest Tracker customers that already have a WorldRes account and who have converted their data into RezStream Professional only need to add their WorldRes property codes into RezStream Professional. See the “Configuring RezStream Professional for WorldRes” section for additional information. Please contact WorldRes Support, support@worldres.com, if you require assistance in obtaining your property codes.

 

WorldRes USA

999 Baker Way, Suite 290

San Mateo, CA 94404

650-372-1700

www.worldres.com

 

 

Use the following steps for configuring RezStream Professional for WorldRes.

 

  1. Click Tools > Online Availability and check the box in the WorldRes section for "Upload availability."

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  2. Enter your WorldRes Organization Code and Property Code. These codes are provided to you by WorldRes when you sign a contract.

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  3. If your property intends to display online availability by unit number instead of unit type, leave the “Pass by Unit Type” field blank. Click the Id’s button if you would like to review your room Id’s, which will be displayed on WorldRes.

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  4. To display availability on WorldRes by unit type (King, Queen Queen, Suite), enter a checkmark in the Pass by Unit Type field. Unit types are collections of rooms that share the same rate.

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    After checking "Pass by Unit Type," click the Close button to exit the Online Availability Configuration screen. Next, click Tools > Unit and Rate Setup > Individual Units, select each individual unit, and attach a WorldRes Unit Type Id. For example, all King rooms are assigned the number 1 and all Queen Queen rooms are assigned the number 2. It does not matter what number represents each room type, but rooms within a group must have the same number.

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