Customers are making reservations online, and I am seeing them show up on my desktop. However, when I print my payments reports, their payments are not showing up. What's going on?

Jesse Long -

Q. Customers are making reservations online, and I am seeing them show up on my desktop. However, when I print my payments reports, their payments are not showing up. What's going on?

A. This probably has to do with your finance setup. PayPros and Authorize.net users are the only users that actually charge customers through the booking engine. All other users, including SUP, must charge the customers at their desktop system through whatever credit card system that they use. If you are unsure about your setup, or if you are setup as an PayPros or Authorize.net user and still are not seeing charges made on your booking engine, please contact support.

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