Void a Payment

James Pumpelly -

***NOTE: If you have shift4 integrated credit card processing you will not be able to void a payment after a batch has been settled. This will only work on the same day before a batch settlement.***

To void a payment you first need to view the invoice. In this example we select a reservation and then select the 'View Invoice' button.

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When you viewing the invoice select the payment that you wish to void from inside the 'Transactions' box. When you select the payment you will see a red 'Void' button.

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After you click the 'Void' button you will be asked to confirm. Once confirmed, the payment is voided and the transaction is over.

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